FREQUENTLY ASKED QUESTIONS
Everything you need to know about Free Fire diamond recharge, delivery speed, Sri Lankan payment methods, and our wholesale reseller program.
Top-Up & Delivery
Q:How fast is diamond delivery on ShadowTopUp?
Orders are fulfilled automatically via direct game API integration. Delivery takes under 30 seconds once payment is verified.
Q:Do I need to give my account password or login credentials?
Never! ShadowTopUp only requires your numeric Player UID. We will never ask for your Google, Facebook, Apple, or game account password.
Q:What Free Fire servers and regions are supported?
We currently support Free Fire Singapore (SG) and Malaysia (MY) servers, which include Sri Lankan players.
Q:Can I top up Free Fire MAX with ShadowTopUp?
Yes! Free Fire and Free Fire MAX share the exact same game servers, player accounts, and Player UIDs. Diamonds purchased here appear in both versions.
Payments & Pricing
Q:What payment methods can I use in Sri Lanka?
We accept Dialog eZ Cash automated SMS verification, direct Sri Lankan bank transfers (Commercial Bank, Sampath Bank, BOC, etc.), and Shadow Wallet balance.
Q:How does Dialog eZ Cash verification work?
Send eZ Cash to our official merchant number (0765604635), enter the transaction reference from your SMS receipt into our verification form, and the system verifies and claims it automatically.
Q:What happens if a bank transfer receipt takes time to approve?
Bank slips uploaded during normal working hours are reviewed by our verification team in 5 to 15 minutes.
Reseller Partner Program
Q:How much can I earn as a top-up reseller?
Our reseller program offers tiered wholesale discounts up to 20% off retail pricing, allowing gaming shops and top-up vendors in Sri Lanka to maximize profit margins.
Q:How do I upgrade to Silver or Gold reseller status?
Sign in to your ShadowTopUp dashboard, deposit funds into your Shadow Wallet, and request your desired tier. Upgrades are evaluated and approved quickly.
Q:Can I generate customized receipts for my customers?
Yes! Our built-in receipt generator lets resellers set their custom store name and download branded PDF/image receipts.
Safety, Refunds & Support
Q:Will my Free Fire account get banned or flagged?
No. All diamond deliveries are processed strictly through official Garena Shell redemption pathways. Your account will never receive negative diamonds or bans.
Q:What happens if my top-up fails?
If a transaction fails due to third-party maintenance or incorrect UID, the funds are immediately refunded to your Shadow Wallet balance, and you can retry or contact support.
Q:How do I contact customer support?
You can reach our team via WhatsApp, Telegram, email at support@shadowstore.com, or through our Contact page.
Still Have Questions?
Our customer support desk is active 24/7 to assist with order tracking, player verification, or reseller inquiries.